Appointments

Missed Appointments Policy

We want to thank you for choosing Lake County Tribal Health Consortium, Inc. (LCTHC) as your health care provider. We value your trust and are committed to providing the highest quality care to all of our patients.

To ensure timely access to care, we kindly ask that you follow our guidelines regarding missed appointments. When you schedule an appointment, that time is reserved just for you. As a courtesy, LCTHC provides appointment reminder calls, but ultimately, it is your responsibility to keep or cancel your appointment.

We understand that unexpected circumstances may arise, so we ask that you notify us at least 24 hours in advance if you need to reschedule. This allows us to offer the appointment slot to another patient in need of care. Missed or last-minute cancellations not only affect your access to care but also impact other patients and our healthcare team.

To ensure fairness and availability for all patients, LCTHC has the following policy in place:

Patients who accumulate three missed appointments within a six-month period will not be able to schedule routine care appointments for four months following the third missed appointment. The patient must call the clinic on the day they wish to be seen to check for same day availability. During this restriction period, patients may still receive acute care on a walk-in basis by coming to the clinic for triage. Each visit will focus on addressing one acute issue to ensure quality care. This allows our providers to give the necessary time and attention to your concern while maintaining quality care for all patients.

What is considered a missed appointment?

An appointment is classified as missed if:

• 1) The patient fails to show up for a scheduled appointment.
• 2) The patient arrives more than seven (7) minutes late to a scheduled Appointment.
• 3) The patient cancels with less than 24 hours’ notice before their scheduled appointment.
• 4) Any patient who schedules a same day appointment and fails to show.

We appreciate your understanding and cooperation in helping us provide quality care to all of our patients. If you have any questions or need assistance with rescheduling, please don’t hesitate to contact us.

Thank you for being a valued part of the LCTHC community.