Our Patient portal is a personalized, secure website that enables you to manage healthcare interactions and communicate with your healthcare providers at any time. This convenient online connection puts you in control of your healthcare from any web enabled device.
A patient portal offers several benefits. You can bypass our call center to manage appointments, request prescriptions, or directly communicate to your healthcare team. You can also view your health records, access visit summaries and other documentation.
You’ll have access to lab and test results, visit summaries, visit attachments, immunization records, medications, appointment history, practice bills, and any other information your care team has made available for you to view.
Do it in 3 easy steps:
Kindly provide our medical care team with a parent or guardians email. We will send a parent/guardian invitation to view and manage the child’s account.
More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.
You can easily message a member of your care team through the “Messages” tab. While in your message inbox, you can send a new message, attach images, and view your care team’s replies.
https://pxpportal.nextgen.com/lakecountytribalhealthconsortiuminc-26792/portal/
You have the option to book appointments, seek medication requests, and inquire with the Family Practice, Pediatrics, Pain Management, and OBGYN departments. Dental and other specialties are not available at this time.
If your request could not be completed, please send another request with alternate date & time or call us at (707) 263-8382 to talk to a Patient Service Representative.
Lake County Tribal Health has set a goal a standard of 48-72 hours, excluding holidays, for any request in the patient portal.
Patients who are presently using RefillPro may continue to request medication refills through the application. However, if you are not currently utilizing the application or obtaining medications from an external pharmacy, the Patient Portal can assist with refill requests.
Yes, you have the option to request historical test results through the ‘Request Health Record’ feature in the portal. Please anticipate the availability of new results, such as medical imaging or lab results, within 48-72 hours following the receipt and review by your ordering provider.
Patients can utilize the ‘Ask a Question’ feature to directly request documents from their healthcare provider. These requested documents will be securely transmitted to the patient portal as messages.
Log in to your patient portal account and click the “Health Forms” tab to view and complete your forms.
What devices are compatible with the patient portal? Your patient portal can be accessed through any web-enabled desktop, laptop, or mobile device using one of the following supported browsers:
Please do not download the APP.
Our patient portal is not accessible via mobile app at this time. Please use your preferred browser to access the patient portal.
Please use our ChatNow Support Agent, the orange circle in the bottom right hand side of Patient Portal. Through ChatNow we offer a chat bot that can connect you with live agent support (5am-5pm PST). If the support agent can’t assist please reach out to pxpsupport@lcthc.org.
To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.
If you forgot your username and/or password and don’t know the answer to your security question, please use ChatNow or email pxpsupport@lcthc.org
Please discuss with your medical team or email pxpsupport@lcthc.org to resend an invitation to enroll.
Yes. Your patient portal is HIPAA-compliant, which means your information is securely stored and encrypted.
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